Introduction

Verdes Medical Billing ("we," "our," or "us") is committed to safeguarding the privacy and security of all personal and protected health information (PHI) entrusted to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage our services.

Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, practice name, and mailing address when you submit a form, request a consultation, or contact us.
• Practice Information: Medical specialty, state of practice, and other details relevant to providing our billing services.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected through cookies and similar technologies.
• Protected Health Information (PHI): When engaged as your billing partner, we may process PHI in accordance with HIPAA regulations and our Business Associate Agreement (BAA).

How We Use Your Information

• To respond to inquiries and provide requested services
• To process medical billing, coding, and revenue cycle management on behalf of healthcare providers
• To communicate updates, industry news, and service-related information
• To improve our website, services, and user experience
• To comply with legal and regulatory obligations

HIPAA Compliance

As a medical billing company, we are classified as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict administrative, physical, and technical safeguards to protect all PHI in compliance with HIPAA Privacy and Security Rules. We enter into Business Associate Agreements (BAAs) with all covered entities before handling any PHI.

Data Security

We employ industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure server infrastructure, role-based access controls, regular security audits, and employee training on data handling best practices. While no system is completely immune to risk, we continuously work to strengthen our security posture.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• With insurance companies and clearinghouses as necessary to process claims on your behalf
• With trusted service providers who assist in our operations, bound by confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of our company, clients, or the public

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to analyze traffic, improve functionality, and personalize your experience. You may adjust your browser settings to refuse cookies, though some features of our website may not function properly without them.

Data Retention

We retain personal information and PHI for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Medical billing records are retained in accordance with applicable federal and state regulations.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: